GOLD Contact info

Publish Date
Monday, 22 June 2020, 2:28PM

GOLD Headquarters

Address:
NZME,
2 Graham Street,
Auckland, 1010

Mail:
Private Bag 92198 New Zealand

Studio Phone:

0800 800 GOLD (0800 800 4653)

General Enquiries: gold@gold.co.nz
Prize Enquiries: competitions@gold.co.nz

Text us on 9611

To follow Gold on Facebook, click here.

Report iHeartRadio streaming issues.
To enable us to follow up issues, please send the following information to streamalerts@nzme.co.nz:

  • Your location:
  • Date/Time you are/were listening:
  • On phone or web:
  • Wifi/3G/4G:
  • Type of phone:
  • Type of browser & version:
  • Internet Provider:
  • Station listening to:
  • Any error message?:
  • Your iHeart Login:
  • External IP address:
  • If an issue with ads, can you list some of those heard:

If you click on this link www.supportdetails.com, it will open a webpage which will analyse your device and populate some of the information we need to investigate the problem, including the IP address.

Make a formal complaint

If you're concerned about the content of something you've heard on Gold and you believe it's breached broadcasting standards, you're entitled to make a formal complaint.

Click here for the Radio Code of Broadcasting Practice

If you wish to make a formal complaint to Gold, you can do so by filling out the form below or writing to

Complaints Manager
NZME. Radio Limited
Private Bag 92198
Auckland

Complaints relating to the privacy standard can be made directly to the BSA if you wish.

Complaints must be received within 20 working days of the broadcast and we will respond to your complaint within 20 working days of receiving it.  If you are unhappy with our findings, you are entitled to contact the Broadcasting Standards Authority within 20 working days.

For more information, see https://bsa.govt.nz/.

Complaints about advertisements should be made to the Advertising Standards Authority (www.asa.co.nz).

If you have a complaint about our website or wish to express concern but not lay a formal complaint, get in touch with us using this form: